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Shipping Policy

1. Introduction

At Forge Recovery ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, ForgeRecoveryGroup.com.

2. Shipping Destinations

  • Countries We Ship To: The contiguous 48 United States 
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Standard Shipping: Free shipping on all orders within the contiguous 48 United States.
  • White Glove Delivery (if available) is an optional paid upgrade — pricing is quoted per order. Any exceptions will be clearly stated on the product page and at checkout.

4. Order Processing Time

  • Processing Time: Orders are usually processed within 3–5 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 2:00 PM CST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Standard Shipping: In stock units typically ship 2 - 4 weeks; made to order units typically ship 6-10 weeks.
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx
  • Shipment Tracking: All orders include tracking information provided via email once shipped.
  • Insurance: Shipments are insured against loss or damage. Contact us if issues arise.

7. Order Tracking

  • Tracking Information: After shipment, you will receive:
    • Tracking Number
    • Carrier Name
    • Status and estimated delivery updates
  • Assistance: Contact Customer Service at 760.840.5141 for help.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: Contact us if your package is late.
  • Lost Packages:
    • Verify your shipping address
    • Check with neighbors or management
    • Contact us for assistance

8.2 Damaged Packages

  • Reporting Damage: If your package arrives damaged, please follow these steps:
    • Take photos of packaging and items
    • Contact us within 7 days of delivery at support@forgerecoverygroup.com
  • Resolution: We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:
    • Contact us within 7 days of delivery at support@forgerecoverygroup.com
    • Provide order number and details
  • Resolution:
    • We will investigate and send replacements or issue a refund

10. Return and Refund Policy

  • Conditions for Returns:
    • Returns accepted for defective and non-defective items
    • Some items (e.g., personalized or perishable) may not qualify
  • For More Information:

11. Incorrect Address

  • Address Accuracy:
    • Ensure shipping details are correct
  • Returned Packages:
    • We will contact you to reship
    • Additional charges may apply

12. Contact Information

If you have questions, contact us:

  • support@forgerecoverygroup.com
  • 760.840.5141
  • Forge Recovery Group, owned and operated by PenMu, Inc.
    11 Long KY, Hitchcock, TX 77563, United States
  • Customer service hours: Monday–Friday, 9 AM–5 PM CST

13. Changes to This Shipping Policy

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. Please review periodically.

Thank you for shopping with Forge Recovery Group!

We appreciate your business and are committed to providing exceptional service.