Shipping policy
Shipping Policy
Effective Date: October 2, 2026
Shipping and return terms vary by product and brand. Each product page lists the terms for that item under Shipping and Returns. Please review them before you order. Where a product page is more specific than this policy, the product page terms apply.
1. Introduction
At Forge Recovery Group ("we," "us," or "our"), we want every delivery to be clear from the moment you order. This Shipping Policy explains how products purchased from ForgeRecoveryGroup.com are shipped and delivered.
2. Shipping Destinations
We ship to the 48 contiguous United States.
We are working to expand our shipping destinations. Please check back for updates.
3. Shipping Costs
Free freight shipping on all saunas, hot tubs, cold plunges, and contrast systems within the 48 contiguous states. Free shipping applies to orders that are kept; see Section 10 for how shipping costs apply to returns.
White glove delivery, which includes moving the item to your chosen location, is available as an optional paid upgrade. Pricing is quoted per order. Just ask when you order.
Any exceptions are stated on the product page and at checkout.
4. Order Processing and Delivery Time
Large freight items (saunas, hot tubs, cold plunges, contrast systems): Most orders ship in 3 to 5 business days and arrive in 2 to 4 weeks, depending on your location. Each product page lists that item's specific estimate.
Built to order items: Sunbelt Hot Tubs and Cold Plunges take 9 to 11 weeks total from order to delivery. Production takes 8 to 9 weeks before your order ships, plus 3 to 5 business days processing.
Small items (recovery tools, accessories, compression gear): Orders process in 2 to 3 business days and typically arrive in 5 to 7 business days after shipping.
Orders placed on weekends or public holidays begin processing the next business day. All delivery times are estimates and can shift with weather or carrier scheduling.
5. Shipping Methods and Carriers
Large freight items ship by LTL freight carrier.
Small items ship by USPS, UPS, or FedEx.
6. Freight Delivery
Before your order ships, we may call to confirm your dimensions and electrical setup, so please include a phone number at checkout. The freight carrier will also call you to schedule a delivery appointment before arrival.
Standard delivery is curbside. The driver unloads your item at the curb and is not responsible for moving it into your home, garage, or backyard. Please have clear access from the curb to your placement spot ready before delivery day.
Keep all packaging. Please keep the original skid, boxes, and packaging until your item is assembled and working. Freight items cannot be returned without them.
7. Order Tracking
Once your order ships, you'll receive an email with your carrier name and tracking details.
Questions about tracking? Call us at 760.840.5141 or email support@forgerecoverygroup.com.
8. Delivery Issues
8.1 Inspect Before You Sign (Freight Deliveries)
Before signing for a freight delivery, inspect the packaging and the product. If you see any damage, note it directly on the delivery receipt before the driver leaves, and take photos and video. Signing without noting damage can make a claim much harder to resolve.
8.2 Damaged Items
Freight items: Report any damage within 48 hours of delivery, with photos and video of the damaged packaging and product. Damage reported after 48 hours may not be eligible for a claim.
Small items: Report any damage within 7 days of delivery, with photos of the damaged packaging and items.
Contact us at support@forgerecoverygroup.com or 760.840.5141. We will work with you to arrange a replacement or refund as appropriate.
8.3 Delayed or Lost Shipments
If your order is delayed beyond its estimated delivery time, contact us at support@forgerecoverygroup.com or 760.840.5141.
If tracking shows your order was delivered but you have not received it:
Verify the shipping address you provided.
Check with neighbors or building management.
Contact us for further help.
9. Missing Items
If any items are missing from your order:
Contact us within 7 days of receiving your order.
Provide your order number and details of the missing items.
We will investigate and resolve it by sending the missing items or issuing a refund.
10. Returns and Refunds
Returns are accepted within 30 days of delivery. Change of mind returns may be subject to a restocking fee of up to 25%. For freight items, the original shipping cost and return freight are also deducted from your refund, and the item must be returned on its original skid and in its original boxes. Built to order items, including all Sunbelt Hot Tubs and Cold Plunges, cannot be returned. See our Return and Refund Policy for full terms.
11. Incorrect Address
Please make sure all shipping information is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us because of an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
12. Contact Information
Customer Service Email: support@forgerecoverygroup.com
Customer Service Phone: 760.840.5141
Forge Recovery Group
11 Long KY
Hitchcock, TX 77563
United States
Customer service is available Monday to Friday, 9 AM to 5 PM CST.
13. Changes to This Shipping Policy
We may update this Shipping Policy at any time. Changes take effect when posted on the website.
Thank you for shopping with Forge Recovery Group.
Thank you for shopping with Forge Recovery Group!
We appreciate your business and are committed to providing exceptional service.
Forge Recovery Group is owned and operated by PenMu, Inc.
support@ForgeRecoveryGroup.com • 760.840.5141 • 11 Long KY, Hitchcock, TX 77563